Privacy Policy

BrijMove may collect account details such as name, phone number, email address and profile information when customers or driver partners sign in or update their profile.

For bookings, we may collect pickup and drop details, route notes, fare estimates, accepted fares, booking status, trip timestamps and support-related information.

For OTP verification, we may collect the phone number, OTP request status, verification status, timestamps and related security logs needed to sign users in and protect accounts.

For driver partners, we may collect vehicle details, approval documents, wallet and recharge information needed to review accounts and operate booking services.

BrijMove uses location data to help customers set pickup points, find nearby driver partners, show live trip updates and support ride, delivery and goods transport operations.

For customers, location is used when they choose current location, select pickup or drop points, view nearby drivers or track an active booking.

For driver partners, BrijMove may collect foreground and background location while the driver is online, assigned to a booking or completing a trip. Background location helps keep driver availability, matching, pickup approach, live tracking and trip progress working even if the app is minimized or the screen is locked.

Driver background location is used only for operating BrijMove services, safety, fraud prevention, support and dispute review. The app requests location permissions before enabling these features, and drivers can stop sharing by going offline or changing device permissions.

BrijMove uses OTPs to verify phone numbers during sign-in and to reduce unauthorized account access.

For trips, BrijMove may generate start-trip and completion OTPs so the customer and driver can confirm that the ride or delivery starts and ends with the correct booking.

OTP data is used for authentication, booking security, fraud prevention, support and dispute handling. OTPs should not be shared except with the intended BrijMove customer or driver for the relevant booking.

We use data to create and manage accounts, verify OTPs, estimate fares, assign bookings, show trip progress, contact users after booking confirmation, review driver and vehicle approvals, provide support and improve service reliability.

Customer and driver contact details may be shared with each other after a booking is confirmed so the trip can be coordinated.

We may share limited data with technology providers used for maps, hosting, notifications, payments, analytics, communication and customer support.

We may also disclose information where required for safety, fraud prevention, legal compliance, dispute handling or law enforcement requests.

We keep personal data only as long as needed for account operation, completed transactions, safety, fraud prevention, legal compliance and business records.

Users can request account or personal data deletion through the data deletion page or by contacting BrijMove support.

For privacy questions, account requests or data deletion help, contact support@brijmove.com or the local support team listed on the contact page.